Successful training is the key to a positive user experience. Blackman & White offer training in advance of installations, as well as additional on-site software and operational training to ensure a smooth transition to full production especially when new to cutting automation.
REMOTE SUPPORT AS STANDARD
Every new cutting machine PC has remote support software installed, which enables diagnostics of the machine to be inspected by engineers over the internet. Using remote support the majority of issues can be resolved; meaning downtime of the machine is kept to a minimum, therefore avoiding the need for engineer visits and prolonged disruption to production.